Sunday, December 8, 2019
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Why Hillary lost

Used to be only Republicans used the term “reality-based community” to refer to principled Americans who stubbornly clung to concepts like duty, honor and...

Empowered Consumers Let Their Hands Go

Beleagured consumers have taken a page from the boxing world in recent weeks by "letting their hands go" in their battle with predatory corporations like Netflix and Bank of America.

Boxing trainers use the phrase when they want a pugilist to stop being cautious and pound away at an antagonist with unbridled fury. The effect in the business world has been to turn the clock back on customer relations to a time when more businesses had a moral compass and worried about how they were viewed by those who purchase their products and services.

Consumers have used their wallets to rout both Netflix and Bank of America (BofA) in the past month in a collectivedislike 2 show of force that suggests a new activism has replaced their former apathy, which long allowed business leaders to treat them with disdain. The result may be a sea change in the way business has been conducted in America the past 30 years.

Instead of purchasing political and media influence to facilitate the exploitation of their own customers, particularly in industries like banking and cable TV, corporations now must rediscover how to treat them fairly again.


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